Refund, Dispute and cancellation policy

Introduction

At Find My Partner Inc., we are committed to providing high-quality service through our platform, Intro. This policy outlines the procedures and conditions for disputes and cancellations.

1. No Refund Policy

We do not offer refunds for any subscription fees. All payments are final and non-refundable. By subscribing to our service, you acknowledge and agree to this no refund policy.

2. Dispute Policy

If you believe there is an error with a charge on your account, you can file a dispute.

Eligibility

  • Disputes must be submitted within 60 days of the charge date.
  • Disputes related to unauthorized transactions or billing errors are eligible.

Process

  1. Contact Us: Email us at queerdesimatch@gmail.com with details of the disputed charge, including your account information and a description of the issue.
  2. Investigation: Our team will investigate the dispute and may request additional documentation or information.
  3. Resolution: We aim to resolve disputes within 30 days. You will be informed of the outcome via email. If the dispute is resolved in your favor, we will correct the billing error.

3. Cancellation Policy

You can cancel your subscription to Intro at any time.

Process

  1. Account Settings: Log in to your account on www.myintrodate.com and navigate to the account settings page.
  2. Cancel Subscription: Follow the prompts to cancel your subscription.
  3. Confirmation: You will receive a confirmation email once your subscription has been successfully canceled.

Terms

  • Cancellations take effect at the end of the current billing cycle. You will continue to have access to the service until the end of the period you have paid for.
  • No refunds are issued for partial months after cancellation.

Contact Information

For any questions or assistance regarding disputes or cancellations, please contact us at:

Our customer service team is available to assist you and ensure your experience with Intro is positive.

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